Question 1

Practice Director

Accepted Answer

Frances Bilbao is hands-on, responsive and dedicated to creating an ethical, client-centred practice where the team feels supported and valued.

Frances is the 2020-2021 Allied Health Awards Psychologist of the Year for establishing and operating Mums Matter Psychology. She is a 2024 Cartier Women's Initiative Fellow, winner of the 2021 Australian Psychological Society College of Clinical Psychology Significant Contribution Award, and the 2019 APS Elaine Dignan Award.

Question 2

Community Culture Supervision

Accepted Answer

At Mums Matter Psychology, clinicians work independently from a clinical perspective while staying connected through team-focused initiatives.

Comprehensive Support: Receive guidance from our Director, Support Team and peers, including individual peer supervision, fortnightly group supervision and regular team meetings.

Professional Development: Access complimentary professional development evenings, an in-house clinical library and a monthly team newsletter.

Supervision and Training: Clinical Psychology Registrar and Psychology Internship supervision are available alongside a thorough induction process.

Award-Winning Culture: The team has been recognised for Adult Team of the Year, Team Culture Excellence and Great Place to Work accreditation.

Question 3

Support Team

Accepted Answer

Three caring and knowledgeable administrators look after clients and team members so clinicians can focus their time and energy on clinical work.

Question 4

Our Clients

Accepted Answer

Our clients present across perinatal stages from conception through to early years parenting, up to four years, and include both mothers and fathers.

Question 5

Referrals

Accepted Answer

Most referrals come from Maternal and Child Health Nurses, midwives and GPs, with preferred-provider relationships and council co-locations.

Question 6

Therapy Spaces

Accepted Answer

Clinicians can work from Maternal and Child Health rooms, confidential Telehealth spaces, or agreed private practice rooms.

Question 7

What Our Clinicians Say

Accepted Answer

Teresa Sartor describes Mums Matter as specialised, collaborative and flexible, with strong administration, relevant referrals and tailored professional development.

Sarah van Ree highlights Frances Bilbao's approachable leadership, high-quality supervision and diverse clinical opportunities.

Dr Jenna Spink values flexible work hours and locations, the autonomy of the role, the administration team and the chance to provide bulk-billed care during a significant life stage.